Happiness Help
Frequently Asked Questions
Happiness Locked Ticket Protection is an optional add-on you can purchase at checkout that lets you request a refund for specific, documented situations (for example: unexpected illness/injury, family emergency, severe travel disruption, or a covered work obligation).
It is not insurance and does not cover every reason. Eligibility is based on the protected reasons listed in our policy and the documentation you provide.
Add Happiness Locked during checkout before you complete your order. It applies to that order only and can’t be added after purchase.
If you added Happiness Locked at checkout, you’ll see one charge from the ticket seller. That charge includes both your tickets and the Happiness Locked fee. You won’t see a separate charge from Happiness Locked.
No, ticket management is handled by the event organizer or ticketing platform. Happiness Locked only provides protection coverage. Contact our support team if you need additional help.
Because coverage starts immediately after purchase, Happiness Locked is non-refundable and can’t be canceled on its own.